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FAQs

  1. How soon can you ship the order?
    • We strive to offer our customers the most efficient shipping service possible! All shipments are sent ground and may take between 1-5 business days depending on your location. Please note, orders placed after 2:00 pm PST Monday to Friday will ship the next business day, including orders placed on weekends. We currently do not offer priority shipping.
  2. What is your return/refund policy?
    • Visions Quality Coatings warranties our products against all defects including manufacturing and workmanship. We always make sure that you get premium quality paint. If you are not satisfied with your purchase, unused paint must be returned in their original packaging (boxes, inserts, clips, etc.) with a 15% restocking fee per gallon within 30 days of receiving your order. It will be deducted from your refund, and original shipping charges will not be refunded. Please allow 2-3 business days for returns processing. Email us at order@shopvisionspaint.com with your order number for return processing.
  3. How do I cancel an order?
    • Orders maybe cancelled, on your request, if the items ordered have not been shipped or processed at the facility. Cancellation requests received after the order has been shipped will be subject to the returns/refund policy.
  4. What if I want to sample your paint colors first?
    • Send us an email at order@shopvisionspaint.com with your name and contact information and address. We will gladly mail you a color swatch.
  5. Are Visions’ paint low VOC?
    • Our maximum VOC is <50 grams/liter.
  6. What if I run out of paint and need to order another one? How consistent are your colors?
    • Although we always guarantee paint quality, colors may slightly vary with every batch. We recommend using the same batch for the same project. If you know you are going to run out of paint soon, or you realize you did not order enough paint, try to finish up painting the wall corner to corner before moving to the next wall. Do not stop in the middle of the wall and then continue painting with a new can of paint.
  7. Can I thin the paint?
    • Our products are intended for use at package consistency. If thinning is desired, do not thin more than 1/2 pint per gallon.

 

VQC PAINT 101

HOW MUCH PAINT WILL YOU NEED?
  • Helpful Tips
    1. One gallon of paint covers approximately 350 square feet.
    2. A standard door accounts for approximately 20 square feet.
    3. An average window accounts for approximately 15 square feet.
  • The Calculation
    1. To find the area of a wall, we multiply wall height x wall width.
    2. The estimate divides the total square footage by 350, as one gallon of paint covers 350 square feet.
  • Your paint calculation will update if you change the number of desired coats of paint.

CLICK HERE FOR PAINT CALCULATOR

 CHOOSING THE RIGHT SHEEN

 

MATERIALS CHECKLIST
  • Paint
  • Paint tray/Roller pan
  • Paint stir sticks
  • Paint brush
  • Paint roller
  • Paint roller covers
  • Painters tape
  • Drop cloth or plastic cover

 

    PREPPING THE WALLS AND THE ROOM
    • Make sure furniture are moved away from walls and covered with drop cloths.
    • Use a screwdriver to remove switch plates, vent and outlet covers.
    • Cover any door or hardware and wall trims with painter’s tape or plastic bags.
    • If you are painting a ceiling, make sure to protect hanging fixtures like lights and fans.
    • Open windows or door to ensure adequate ventilation. 
    CLEANING AND PATCHING WALLS
    • Wash the walls if needed. Use regular detergent or soap. Use TSP (Tri Sodium Phosphate) for heavy grease build-up. Use bleach for mildew.
    • Remove old, cracked, or flaking paint. Use a paint scraper or sandpaper too smooth the surface.
    • Find all the flaws or damaged areas before priming. Fill any cracks, chips, splinters, and nail holes with patching plaster, spackling compound, or wood putty, whichever is appropriate.
    • Before priming, your surface must be clean, dry and sound.

     

    PRIMING
    • If you are painting drywall that has never been painted before, you will need to prime it first.
    • If you have touched up a lot of cracks and filled in a lot of nail holes on a wall, prime the wall, or at least the areas you have covered with putty or drywall compound, before painting it.
    • If you are applying flat paint on a wall that previously was painted with a high or semi-gloss finish, prime it first.
    • If you’re changing the color of your wall from very dark to very light, priming it first will make it easier to cover with the lighter color and could save you from applying a second or even third coat of paint.

     

    PAINTING
    • If you are painting the whole house, paint in this order: ceiling, walls, window, doors, trim
    • Always start by cutting around the edges of the surface using a paint brush.
    • Paint the rest of the surface using a roller while the edges are still wet.
    • Remove the tape before the paint dries to avoid removing the paint with the tape.
    • If thinning is desired, do not thin more than 1/2 pint per gallon.

     

    CLEAN-UP AND DISPOSAL
    • Clean tools and equipment with soapy water
    • If the container is empty or has only very little left, remove the lid and let the paint dry out on its own.
    • If you have a lot of left over paint, consider donating to a community center or a Habitat for Humanity ReStore near you.
    • If you live in one of the 11 states with paint stewardship program by PaintCare, you may take your leftover paint to any of their drop-off locations.

    WARRANTY

    This product is guaranteed to give satisfactory performance if applied and used in accordance with the label instructions. Any liability shall be limited to a refund of the purchased price, or replacement of this product. This warranty does not include labor or cost of labor for the application of any coating. No other warranties are expressed or implied.

    CAUTIONS: MAY CONTAIN CRYSTALLINE SILICA. Use only with adequate ventilation. To avoid overexposure, open windows and doors or use other means to ensure fresh air entry during application and drying. If you experience eye watering, headaches, or dizziness, increase fresh air, or wear respiratory protection (NIOSH approved_ or leave the area. Adequate ventilation required when sanding or abrading the dried film. If adequate ventilation cannot be provided wear an approved particulate respirator (NIOSH approved). Follow respirator manufacturer´s directions for respirator use. Avoid contact with eyes and skin. Wash hands after using. Keep container closed when not in use. Do not transfer contents to other containers for storage.

     FIRST AID: In case of eye contact, flush thoroughly with large amounts of water. Get medical attention if irritation persists. If swallowed, call Poison Control Center, hospital emergency room, or physician immediately. DELAYED EFFECTS FROM LONG TERMS OVEREXPOSURE. Abrading or sanding of the dry film may release crystalline silica which has been shown to cause lung damage and cancer under long term exposure.

     WARNING: This products contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.

      

     

    ATTENTION

    Before sanding, scraping or otherwise disturbing old paint (pre-1978 housing) contact the U.S. EPA/Lead Hotline (800-424-LEAD) for important LEAD HAZARD information published in their

    “Protect Your Family From Lead in Your Home” brochure and the Lead Pre-Renovation Education Rule.

    Lead exposure can cause serious health problems, especially in children and pregnant women.

    To find out more, visit www.epa.gov/lead. Avoid contact with eyes, skin and clothing.

    Do not take internally. Wash thoroughly after handling. Close container after each use.

    For additional information consult the Safety Data Sheet (SDS).